Thank you for visiting and shopping at Nadplus Wellness Private Limited.
This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through our official website www.nadplus.shop.
1. Order Processing
- i. All confirmed orders are processed within 1–3 business days after receiving full payment.
- ii. Orders are not shipped or delivered on Sundays or public holidays.
- iii. If we experience a high volume of orders, shipments may be delayed by a few days. In such cases, customers will be notified via email.
2. Delivery Timeline
- i. Once shipped, orders are typically delivered within 3–7 business days, depending on the delivery location and courier service availability.
- ii. Remote or rural areas may take slightly longer for delivery.
3. Shipping Coverage
- i. We currently ship only within India.
- ii. We do not offer international shipping at this time.
4. Shipping Charges
- i. Shipping charges, if applicable, are displayed at checkout before order confirmation.
- ii. Free shipping may be available on select products or promotional offers, as indicated on our website.
5. Order Tracking
- i. Once your order has been dispatched, you will receive a shipment confirmation email containing the tracking number and courier details.
- ii. You can track your order status directly through the courier partner’s website or the tracking link provided.
6. Delayed or Lost Shipments
- We make every effort to ensure timely delivery. However, delays may occasionally occur due to unforeseen circumstances such as:
- i. Courier service delays
- ii. Weather conditions
- iii. National holidays or strikes
- If your order is significantly delayed, please contact us at support@nadplus.shop, and we will assist you in tracking or resolving the issue.
7. Wrong or Damaged Products
- If you receive a product that is defective, damaged, or incorrect, please contact us within 48 hours of delivery with:
- i. Order ID
- ii. Clear photos of the product and packaging
- iii. Our support team will review your request and provide a suitable resolution as per our replacement terms.
8. Address Accuracy
- i. Please ensure that your shipping address and contact details are entered correctly at checkout.
- ii. We are not responsible for orders delivered to incorrect addresses provided by the customer.
- iii. Additional charges may apply for re-shipment in such cases.
9. Contact Information